We strive to provide products to make your painting and crafting experiences enjoyable and repeatable.
To place an order online, click on the “Add to Cart” button located next to each item. You can then check out or continue to shop and add product to your cart. When you check out you will create an account which will store you personal information: your name, email, and shipping address. The next time you shop with us, all you have to do is log into your account and the information is there.
You may also order by phone or fax: 515-253-9881
The Creative Coach
2815 100th Street #130
Urbandale, IA 50322
Privacy and Personal Information
We do not sell or share your personal information with anyone. Credit card transactions are done on a secure site.
USA and Canadian Orders
Online – Mastercard, Visa, Discover Card, American Express
You may also place your order online and send your check by mail. Orders placed online with a check designated as payment, will not be shipped until the check or money order is received. An email will be sent to verify the amount due for check/money order payments.
By phone or fax – Mastercard Visa, American Express and Discover Card
By mail – Mastercard, Visa and Discover Card, Personal Check, Money Order
All payments must be denominated in U.S. dollars
Checks must be drawn on a U.S. bank account
Checks must be pre-printed with a nine-digit routing number
Check must be made payable to: The Creative Coach
Credit cards will be charged at the time of your order. A receipt will be emailed to you..
Iowa residents will be charged sales tax and it will be added to your order. It will reflect any school and local option taxes that may apply.
At checkout please designate "Request a Quote" for shipping and payment by check. We will send you the shipping quote and if approved send you a request for payment through the paypal system. We no longer are able to accept international credit cards.
Shipping and Handling
We normally ship US Postal Service. Please allow 7-10 days for standard delivery inside the United States. Shipping outside this area or express shipping will be at an additional charge. Please request a quote. Rates do not include duties, taxes or any other fees.
* Standard Shipping and Handling Chart
United States and Canads Shipping
| Order Total || USA S & H Charge Canada |
| $00.00 - $14.99 || $3.95 $6.95 |
| $15.00 - $29.99 || $5.95 $8.95 |
| $30.00 - $44.99 || $6.95 $10.95 |
| $45.00 - $59.99 || $7.95 $12.95 |
| $60.00 - $74.99 || $8.95 $15.95 |
| $75.00 - $89.99 || $10.95 $16.95 |
| $90.00 or more || $12.95 $17.95 |
The Creative Coach will not be responsible for any orders shipped with tracking numbers. Refunds will not be made on lost or undelivered packages that are shipped without tracking numbers. Orders that are shipped without a tracking numbers will be not reshipped at our cost if you first order does not arrive. The only types of shipping with tracking numbers and insurance are Priority Mail Box or Express International Mail.
All orders shipped First Class International or Flat Rate Priority Flat Rate Envelopes do not carry insurance or give tracking numbers. We will be happy provide you with the Customs Form Number but this will just show proof of mailing, it cannot be traced.
When you place your order choose "Request a Quote" for shipping. We will email you with a quote with different shipping options and request for payment by paypal. We no longer can accept international credit cards or money orders.
* Pattern Club members will be charged shipping on surfaces and applicable supplies only. Invoices will be adjusted prior to shipping. Shipping charges, if any, for club members will be listed under the surface description
All custom duties and taxes imposed on Canadian and other international orders are the responsibility of the customer/purchaser.
Your satisfaction is guaranteed.
If you should have a need to return an item, you must call for a return authorization number
There are no returns allowed on books, pattern packets or any other printed literature
Items returned must be in original condition and unused
Exchanges will be shipped upon receipt of returned item
Shipping charges, are not refundable
The Creative Coach does offer wholesale pricing to qualified shops and store fronts. Please call to inquire about qualifications and requirements. 515-253-9881