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We strive to provide products to make your painting and crafting experiences enjoyable and repeatable. To Order To place an order online, click on the “Add to Cart” button located next to each item. You can then check out or continue to shop and add product to your cart. When you check out you will create an account which will store you personal information: your name, email, and shipping address. The next time you shop with us, all you have to do is log into your account and the information is there. You may also order by phone or fax: 515-253-9881 By mail: The Creative Coach 2815 100th Street #130 Urbandale, IA 50322 
Privacy and Personal Information We do not sell or share your personal information with anyone. Credit card transactions are done on a secure site.
Payment Options Online – Mastercard, Visa, Discover Card. You may also place your order online and send your check or money order by mail. Orders placed online with a check or money order designated as payment, will not be shipped until the check or money order is received. An email will be sent to verify the amount due for check/money order payments. By phone or fax – Mastercard Visa and Discover Card By mail – Mastercard, Visa and Discover Card, Personal Check, Money Order -
All payments must be denominated in U.S. dollars -
Checks and money orders must be drawn on a U.S. bank account -
Checks must be pre-printed with a nine-digit routing number Check must be made payable to: The Creative Coach Credit cards will be charged at the time of your order. A copy of the charge will be attached to your order form and included with your package. Iowa residents will be charged sales tax and it will be added to your order. It will reflect any school and local option taxes that may apply.
Shipping and Handling We normally ship US Postal Service. Please allow 7-10 days for standard delivery inside the 48 contiguous states. Alaska, Hawaii and Canada will incur an additional $5.00 charge. Shipping outside this area or express shipping will be at an additional charge. Please request a quote. Rates do not include duties, taxes or any other fees. * Standard Shipping and Handling Chart | Order Total | S & H Charge | | $00.00 - $14.99 | $2.95 | | $15.00 - $29.99 | $4.95 | | $30.00 - $44.99 | $6.95 | | $45.00 - $59.99 | $8.95 | | $60.00 - $74.99 | $10.95 | | $75.00 - $89.99 | $11.95 | | $90.00 or more | $12.95 |
* Pattern Club members will be charged shipping on surfaces and applicable supplies only. Invoices will be adjusted prior to shipping.
Return Policy Your satisfaction is guaranteed. -
If you should have a need to return an item, you must call for a return authorization number -
There are no returns allowed on books, pattern packets or any other printed literature -
Items returned must be in original condition and unused -
Exchanges will be shipped upon receipt of returned item -
Shipping charges, are not refundable
Wholesale Pricing The Creative Coach does offer wholesale pricing to qualified shops and store fronts. Please call to inquire about qualifications and requirements. 515-253-9881 |
